Privacy Policy - Cookies & privacy policy

KRL MONOPROSSOPI EPE  is  a COMPANY based in Attica, with the main purpose of selling aesthetic and laser services as well as many cosmetic treatments etc. KRL has a physical store while the sale of Services is carried out exclusively there. KRL hereby fully complies and harmonizes its Privacy Policy with the rules for the protection of personal data provided for both in European Regulation No. 2016/679 known as GDPR, and in No. 4624/2019 national Law on the Protection of Personal Data.

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We urge you to read this Privacy Policy carefully before using our website and making any purchase of products from our online store. If you do not agree with the following terms for the protection of your personal data, we ask you to refrain from further browsing the KRL website/online store and stop any use thereof.

KRL may post updated versions of this Privacy Policy on this website and may also discontinue and/or restructure and/or modify its website/online store at its sole discretion at any time. The modified Privacy Policy as well as any other change will be posted on the website so that you are immediately informed about it. All possible changes will take effect upon the publication of the revised Privacy Policy on the KRL website and will not have retroactive effect on orders already placed by you at an earlier time.

We encourage you to periodically visit the "Privacy Policy" page on the KRL website to stay informed of any changes or modifications. Your continued use of our website and the purchase of products through our online store after any amendment to the Privacy Policy will constitute your acceptance of those amendments and changes.

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Which of your personal data do we process?

whenever you visit the KRL website and use our online services such as, for example, our online store with our online ordering platforms, our online chat application, the registration forms on the KRL website for creating an account, contacting us, and registering for email list to receive an information note, KRL collects and processes the following indicative personal data:

• Personal Information, such as first and last name.

• Contact Information, such as telephone, mobile phone, email address, home address, floor and apartment number.

• Billing information, such as your transaction and credit card information.

• Information that you may provide to us when completing a questionnaire or one of the forms such as information about your preferences, evaluation of our services through the KRL website, reasons for contacting us or reasons for returning our products.

• Personal data of third parties as indicated and provided by you.

• Information about your browsing on the KRL website such as URL address, IP address, domain types such as .gr and .com, your browser type, the country code and phone number where your computer is located, the pages of our website you visited, the advertisements you clicked on and any search terms you entered on our website.

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CAUTION! KRL  does not collect sensitive personal data such as data about your ethnic or racial origin, data about your political views, medical history, etc. In the event that, by omitting this provision, you voluntarily share your sensitive personal data with us, we proceed to delete them directly and therefore are not taken into account by us when providing our Services.

What is our legal basis for processing faces?of your data?

KRL MONOPROSSOPI EPE collects, processes and stores your personal data legally within the scope of the contract of sale/supply of products through its online store to you. The right to process your personal data derives disjunctively and/or cumulatively either from the prior provision of consent by you, or from the existence of a contract with you, or finally from the law.

When do we collect your personal data?

We collect your personal data with your consent when:

• you visit our website, browse our online store and log in to your personal account (we collect this information through the cookies we use on our website. For more information, visit the Cookies Policy)

• you buy our products and place an order through our online store (e-shop)

• register on our website by creating a customer account on it

• sign up or are subscribed to the newsletters list to receive a newsletter from KRL.

• inform us or ask us a question

• you use the contact form or the chat dialog box

• send a request to return products or cancel an order

What is the purpose of processing your personal data?

• In particular, the processing and collection of information is carried out for the purposes indicated below.

• handling the process of buying and selling products and sending orders through our online store (e-shop).

• answer to questions, advice, requests or requests when you have filled in a form, submitted a query through the chat dialog area of our website or requested the return of products or the cancellation of your order.

• upon your registration and giving your consent, sending by electronic mail newsletters or notifications about KRL products, our offers, as well as our news.

• processing and immediate response to your comments or complaints in order to improve our services provided through our website/e-shop

In addition, we use your personal data for the purposes of analyzing market trends, monitoring sales statistics of our products, or for the purposes of improving our Services provided through the website/online store (e-shop). At the same time, we process your personal data in order to understand your preferences, in the context of conducting advertising campaigns, for the most direct approach to visitors and customers.

What are your rights regarding the protection of your personal data?

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You have the possibility, at any time, to request the following by submitting a request to KRL's personal data controller:

• accessing and obtaining a copy of your personal data that we hold and process

• the correction, modification of incorrect/inaccurate information and completion of incomplete information

• the partial or total deletion of your personal data and/or the limitation of their processing to the extent you wish

• the portability of data concerning you in a structured, commonly used and machine- and electronic-readable medium

• their transmission to another data controller at your option

• objecting to the processing of your personal data, including decisions made by automated means (to the extent applicable);

• Refusal to submit to a decision made solely on the basis of automated processing, including profiling.

If you have subscribed to the newsletter update list you can request your deletion by clicking on the unsubscribe option which is located at the bottom of every informative e-mail you receive. Alternatively, you can also exercise your rights by contacting us and using either our website contact form or directly contacting KRL's personal data controller via email or telephone.

CAUTION! You are given the opportunity, at any time you wish, to withdraw in whole or in part from any form of service provided by KRL through the website/online store (e-shop) to you, removing our right to any use, processing, storage of your personal data for the above mentioned purposes. Withdrawal and removal of our right can be done either by using the online unsubscribe and opt out options for cookies, or by sending a corresponding request via email to KRL's personal data protection officer  (for contact details please see: "Who is the data protection officer?").

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How long do we keep your personal data?

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We keep your data for as long as necessary according to the purpose for which we have collected it. We determine the necessary retention time based on legislation and regulation, assessing risk on a case-by-case basis.

How do we protect your personal data?

KRL ensures the fair and appropriate protection and confidentiality of your personal data, in order to prevent, among other things, any unauthorized access or use of it through the software used to process it. In order to ensure the privacy and physical storage and security of the data, it implements appropriate internal policies and measures while at the same time following the current technological data protection standards, in accordance with the applicable framework. In addition, it ensures that confidentiality agreements are signed by its staff authorized for this purpose, so that the processing of your personal data is carried out exclusively and only by that which is bound by strict obligations and clauses to respect their confidentiality.

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Where do we share your personal data?

KRL generally does not share your personal data with natural or legal persons for reasons outside of its business activity and service provision. Exceptionally, your personal data may be shared with third parties as indicated below:

• Affiliated third party companies, who will help us process your order and take care of sending our products to you (courier, transport, etc.)

• Suppliers and companies responsible for the manufacture and creation of our products.

• Marketing and advertising companies to carry out marketing campaigns, conduct market research and analyze satisfaction with our services. We usually transmit aggregated or anonymized data.

• Public services and authorities, supervisory, administrative, tax, judicial, prosecutorial and investigative authorities, provided that the transmission or disclosure of data is required by law or by court order.

KRL will notify you further to provide your consent.

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Links to other websites and services

Our websites may contain links to third-party websites or refer to KRL's social media pages while some of our services provide access to third-party services.

KRL does not control and is not responsible for how third-party websites and services process your personal information. We urge you to read the privacy statements of any third-party websites or services that you access through our website/online store and services to ensure that you agree and legally consent to their processing of your personal data.

Who is the personal data protection officer?

To submit complaints, complaints and requests regarding the processing of your personal data, please contact:……INFO@KRL.GR…….KRL MONOPROSSOPI EPE.

We try to respond to all your legitimate requests within a time frame. On a case-by-case basis, and exceptionally, this deadline may be extended for a period longer than one month, if your request is particularly complex or you have submitted a series of requests. In this case, we will notify you of the development either by email or by phone call.